Wipro is looking for the candidates for the position of Desktop L1 and
L2/Technical Helpdesk aka Service Desk Engineer to work in Bangalore,
Mysore and Chennai. Candidates should have finished Graduates and
knowledge in MCP, Basic Trouble shooting, Good Communication is added
advantage. Walk-In Date on May 20th, 23rd, 2015 from 10 AM to 3 PM.
Wipro- Walk-In
(Freshers) - Multiple Skills- Karnataka/ Chennai Desktop L1 and L2 / Technical
Helpdesk @ Bangalore
Job
Position : Desktop L1 and L2
/ Technical Helpdesk
Job Designation : Service Desk Engineer
Job Payroll : Selected candidates will work with our client on our company payroll.
Job Type : Full Time
Job Category : Helpdesk | Service Desk
Walk-In Location : Bangalore, Karnataka
Job Location(s) : Bangalore / Mysore / Chennai
Qualification - Eligibility Criteria : (Mandatory)
# Full Time Diploma/Graduate, 10+2+3 (Min 50% Aggregate in 10th, 12th/PUC and Diploma/Graduation)
Desired Experience : 0 to 1 Years
Key Skills : MCP, Basic Troubleshooting, Good Communication
Desktop L1 - Job Description :
# Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
# Troubleshoot Network connectivity (LAN) issues
# Installation of desktop and hardware
# Desktop Configuration - Network, mail client, internet etc
# Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
# Software installations such as MS-Office, Acrobat Reader, mail client etc
# Installation of anti-virus on desktops and remove Virus
# Configuration of Print devices (network and local) on desktops
Desktop L2 - Job Description :
# Troubleshooting Desktop / Laptop OS issues
# Support for office standard software and internet client
# Isolate system issues; diagnose standard software issues and report hardware issues to respective team
# Installation / re-installation / configuration of systems, printers, scanners
# Configure desktop and laptop as per the desktop/laptop standardization policies of customer
# Installation / re-installation / configuration of in-scope client software / applications
# Installation / configuration of e-mail clients (Lotus Notes)
# Troubleshooting e-mail client related issues (Lotus Notes)
# Troubleshooting printer / scanner related issues (Limited to driver / OS issues- No hardware support)
# Install antivirus software and check virus definition auto updates
# Install approved patches onto desktops / laptops
# Disconnection of desktops / laptops / printers / scanners
# Configure Print Queues for Servers / Users / Groups
# Troubleshoot print queue related issues
# Configure appropriate rights and permissions for accessing printers
# Remove virus from respective desktop / laptop with the antivirus software provided by customer
# Exposure in working with any disk encryption tool is preferred
Technical Helpdesk Management - Job Description :
# Providing a Single Point of Contact (SPOC) for assistance with IT services under scope
# Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool)
# Acknowledge the tickets, allocate appropriate categoryt
# Classify the tickets as per Severity and Impact
# Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis
# Allocate the ticket to the respective support groups and track the ticket for closures
# Provide Level 1 support for all End User Issues pertaining to Enterprise applications (In-Scope), Operating System, Printing, Office Automation Tools, and Generic IT Queries
# Ensure activity details are updated in the tool by the respective support groups
# Route calls to the Suppliers in case of issues pertaining to Suppliers agreed in scope
# Route service requests to the appropriate teams (viz. user management group, mail management group etc.)
# Provide first level support for end user issues pertaining to desktop/laptops, OS, client applications as agreed in scope
# Escalate incidents / tickets which are going beyond the service levels
# Escalate incidents pertaining to Suppliers non-performance or delays
# Escalate issues pertaining to users non-availability or non-cooperation
# Maintenance of SLA matrix, severity and categorization matrix
Please Carry below documents (mandatory) :
# Updated Resume Copy
# A printout of this ChetanaS job posting
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
Walk-In Date : From 20th to 23rd May 2015
Walk-In Time : 10.00 AM to 3.00 PM only
Walk-In Venue :
Skypro Technologies Pvt Ltd.,
No.5, B2/1, BJ Tower,
Huskur Gate, Electronic City,
Bangalore - 560100
Contact Person : HR
Job Designation : Service Desk Engineer
Job Payroll : Selected candidates will work with our client on our company payroll.
Job Type : Full Time
Job Category : Helpdesk | Service Desk
Walk-In Location : Bangalore, Karnataka
Job Location(s) : Bangalore / Mysore / Chennai
Qualification - Eligibility Criteria : (Mandatory)
# Full Time Diploma/Graduate, 10+2+3 (Min 50% Aggregate in 10th, 12th/PUC and Diploma/Graduation)
Desired Experience : 0 to 1 Years
Key Skills : MCP, Basic Troubleshooting, Good Communication
Desktop L1 - Job Description :
# Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
# Troubleshoot Network connectivity (LAN) issues
# Installation of desktop and hardware
# Desktop Configuration - Network, mail client, internet etc
# Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
# Software installations such as MS-Office, Acrobat Reader, mail client etc
# Installation of anti-virus on desktops and remove Virus
# Configuration of Print devices (network and local) on desktops
Desktop L2 - Job Description :
# Troubleshooting Desktop / Laptop OS issues
# Support for office standard software and internet client
# Isolate system issues; diagnose standard software issues and report hardware issues to respective team
# Installation / re-installation / configuration of systems, printers, scanners
# Configure desktop and laptop as per the desktop/laptop standardization policies of customer
# Installation / re-installation / configuration of in-scope client software / applications
# Installation / configuration of e-mail clients (Lotus Notes)
# Troubleshooting e-mail client related issues (Lotus Notes)
# Troubleshooting printer / scanner related issues (Limited to driver / OS issues- No hardware support)
# Install antivirus software and check virus definition auto updates
# Install approved patches onto desktops / laptops
# Disconnection of desktops / laptops / printers / scanners
# Configure Print Queues for Servers / Users / Groups
# Troubleshoot print queue related issues
# Configure appropriate rights and permissions for accessing printers
# Remove virus from respective desktop / laptop with the antivirus software provided by customer
# Exposure in working with any disk encryption tool is preferred
Technical Helpdesk Management - Job Description :
# Providing a Single Point of Contact (SPOC) for assistance with IT services under scope
# Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool)
# Acknowledge the tickets, allocate appropriate categoryt
# Classify the tickets as per Severity and Impact
# Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis
# Allocate the ticket to the respective support groups and track the ticket for closures
# Provide Level 1 support for all End User Issues pertaining to Enterprise applications (In-Scope), Operating System, Printing, Office Automation Tools, and Generic IT Queries
# Ensure activity details are updated in the tool by the respective support groups
# Route calls to the Suppliers in case of issues pertaining to Suppliers agreed in scope
# Route service requests to the appropriate teams (viz. user management group, mail management group etc.)
# Provide first level support for end user issues pertaining to desktop/laptops, OS, client applications as agreed in scope
# Escalate incidents / tickets which are going beyond the service levels
# Escalate incidents pertaining to Suppliers non-performance or delays
# Escalate issues pertaining to users non-availability or non-cooperation
# Maintenance of SLA matrix, severity and categorization matrix
Please Carry below documents (mandatory) :
# Updated Resume Copy
# A printout of this ChetanaS job posting
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
Walk-In Date : From 20th to 23rd May 2015
Walk-In Time : 10.00 AM to 3.00 PM only
Walk-In Venue :
Skypro Technologies Pvt Ltd.,
No.5, B2/1, BJ Tower,
Huskur Gate, Electronic City,
Bangalore - 560100
Contact Person : HR
Last Updated Date: May 18, 2015
JoinOurGroup
If you have any queries post it in Comments..