Walkin IBM Offcampus (Fresher/Exp) Tech Support Position on 31-07-2014(July 2014) at Bangalore/Hydrabad Locations

IBM Opening for Freshers for the position of technical support engineers in Bangalore / Hyderabad Location offcampus.IBM Walk in inteview for Tech support in Jyothy Institute of Technology (JIT), in Bangalore.

IBM Company Profile:

IBM has been present in India since 1992. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education - See more...

Industry Type	IT \| Software
; Designation	Technical Support
Job Description	IT \| Technical Support
Desired Profile	# Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. # Remote Infrastructure support delivery # Perform problem cause analysis # Resolve routine customer problem # Ability to Identify Opportunity and Implement Process Improvements # Has technical experience and skills in the areas of problem determination, creativity and Analysis # Ability to meet a set of defined account agent productivity measurements Additional Information : # Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will be 24x7 in nature and can vary depending on geographies supported. # Candidate should not have any backlogs in order to qualify for the test and interview process
KeySkills Required	Mandatory Skills : # Understanding of operating systems, Windows 2000/NT/XP configuration options and Troubleshooting # Browser Support - Internet Explorer # Strong computer skills required # Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN # Excellent oral and written communication skills # Excellent customer service orientation # Neutral accentSelection Process : 1. Initial screening and assessment of communication skills (In Person) 2. Voice and Accent assessment (Telephonic or In-Person) 3. Technical Interview (Telephonic or In-Person) Please Carry below documents (Original and One Set of Photocopy) (mandatory) : # Updated Resume - Multiple Copies # A printout of this ChetanaS job posting # Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License) # Passport Size Photograph # College ID Card # Education all year mark sheets for the highest degree attained / pursuing # Education degree certificate (if course is completed) # If currently employed: Offer letter or Latest revision Letter and last 3 months salary slips # Valid Indian work permit (if applicable) Walk-In Date : On 31st July 2014 (Thursday)
Education	# Graduate, BE/B Tech, PG, BCA/ MCA # Year of passing : 2014 and Before
Location	Bangalore / Hyderabad
Contact Details	Walk-In Venue : Jyothy Institute of Technology (JIT), Tataguni, Kanakapura Road, Bangalore - 560062 Contact Person : HR Reporting Time : 8.30 AM sharp