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Mahindra Satyam Hiring Associate/Senior Associate Technical for Any UG And PG Graduates including BE/B.Tech for 0-4 year Experienced and Freshers

Company Name: Mahindra Satyam BPO

Industry: BPO/ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role: Associate/ Senior Associate -(Technical)

Job Description
·        Answer calls and assess customer's technical support needs
·        Provide 1st level technical support for basic operations using documented procedures and available tools
·        Resolve customer issues, or escalate when necessary
·        Follow-up on issues and inform customer about the status
·        Log issues and all customer contacts into the customer database, translate end-user
·        business needs into working solutions and provide technical resolutions
·        Provide system administration or product support
·        Support other team members on difficult calls
·        Participate in process improvement initiatives

Education:
Any UG (including BE/BTech) or Any PG

Candidate Experience Required: Freshers 0-4 Years

Location:
            Hyderabad / Secunderabad, AP, India. 

Salary:
Best in Market




Company Profile:
Leveraging the Satyam heritage of technology and consulting excellence, Satyam BPO has developed one of the widest suites of BPO service offerings. We offer the complete spectrum of Outsourcing consulting, solutions and services to multiple industry verticals.

Our value-enhancing solutions and services are designed to not just cut costs, but drive measurable business value into the enterprise. We have the capability to sit across the table with our clients and define the Outsourcing strategy for them: Which operational services to Outsource; which to retain, competencies to secure, so on and so forth.

Satyam BPO has proven full-service expertise for multiple industries including Insurance & Healthcare, Pharma, Banking & Finance, Manufacturing & Automobile, Media & Telecom, Animation and Energy & Power. Among the services we offer are ? Claims Processing, Policy Issuance and Premium Accounting. We also offer front office services like Contact Centers for Customer Service, Product Support and Helpdesk services. Additionally, we offer back office processes in the areas of Accounting, HR and other transaction-intensive activities.

Last Updated Date: September 16, 2012

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