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Fresher Walkin at HCL for B.E/B.Tech, BCA and BSc 2012 Passout Graduates As Trainees At NCR / Chennai On 15 March 2013

Fresher Walkin at HCL for  B.E/B.Tech, BCA and BSc 2012 Passout Graduates As Trainees At NCR / Chennai On 15 March 2013

HCL Technologies Company Profile
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.3 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( ) and HCL Infosystems (

Fresher Walkin at HCL for  B.E/B.Tech, BCA and BSc 2012 Passout Graduates As Trainees At NCR / Chennai On 15 March 2013

The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

Industry Type
IT Software, Software Services
Job Description
• Understanding of the Infrastructure Services Business (Knowledge of basic Networking and other technologies)
• Manage Customer escalations and providing technical resolutions
• Independent troubleshooting within SLA
• Adherence to standard operating procedures / work instructions
• Ensure quality of ticket closure and queue assignment
• Maintain track specific records and Vendor management
• Identify avenue for value adds and present value add summary
• Participate in Talent Management meetings - sharing and acquiring knowledge
• Update the knowledge base - Technically upgrade across versions of environment when required
• Participation in Monthly steering committee meetings (as required)
• Participate in monthly QA audits
• Monitoring and Management of various IT Infrastructure components
• First level of Troubleshooting based on Standard Operating Procedures
• Other tasks to complete SOPs based tasks
• Additionally: for DC Ops/ICC Fresher:- knowledge of DB/NW concept and good knowledge of OS.
• For Helpdesk:-knowledge of Windows, MS Office, Internet Browsers, Adobe Acrobat etc.
• Responsible in providing voice support to the clients and online technical resolution
• Basic technical knowledge of PCs
• Knowledge of MS Outlook troubleshooting, Internet and Networking
• Technical knowledge of operating systems like Windows XP
Desired candidate Profile and KeySkills Required
Good Communication Skills
Immediate Joinees
Willing to Work in Night Shifts
Technical / Networking/Infrastructure
No standing arrears
Good Communication Skills
BCA/B.Sc/B.Tech (CS, IT, ECE, EEE, ENI) - 2012 Passed Outs Only
Percentage Cut-Off - 60% throughout in academics
BTech (ECE/CS/IT/E&I/EEE) /BCA/ B.Sc (CS / IT / Mathematics / Statistics) as basic qualification
Walkin Date and Time
On 15th March 2013 (Friday)
 From 10 AM to 4 PM
Walkin Location
Dehradun Institute of Technology (DIT),
Mussourie-Diversion Road,
Makkawala, Dehradun,
Uttarakhand - 248009
Job Location
INR 1.5 to 2.0 LPA
Contact Details

Last Updated Date: March 08, 2013


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