Fresher Walkin at HCL for B.E/B.Tech,
BCA and BSc 2012 Passout Graduates As Trainees At NCR / Chennai On 15 March 2013
HCL Technologies Company Profile
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.3 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.3 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)
The 3 decade old enterprise,
founded in 1976, is one of India's original IT garage start ups. Its range of
offerings span R&D and Technology Services, Enterprise and Applications
Consulting, Remote Infrastructure Management, BPO services, IT Hardware,
Systems Integration and Distribution of Technology and Telecom products in
India. The HCL team comprises 53,000 professionals of diverse nationalities,
operating across 18 countries including 360 points of presence in India. HCL
has global partnerships with several leading Fortune 1000 firms, including
several IT and Technology majors.
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Industry Type
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IT Software, Software Services
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Designation
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Trainee
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Job Description
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• Understanding of the
Infrastructure Services Business (Knowledge of basic Networking and other
technologies)
• Manage Customer escalations
and providing technical resolutions
• Independent troubleshooting
within SLA
• Adherence to standard
operating procedures / work instructions
• Ensure quality of ticket
closure and queue assignment
• Maintain track specific
records and Vendor management
• Identify avenue for value
adds and present value add summary
• Participate in Talent
Management meetings - sharing and acquiring knowledge
• Update the knowledge base -
Technically upgrade across versions of environment when required
• Participation in Monthly
steering committee meetings (as required)
• Participate in monthly QA
audits
• Monitoring and Management of
various IT Infrastructure components
• First level of
Troubleshooting based on Standard Operating Procedures
• Other tasks to complete SOPs
based tasks
• Additionally: for DC Ops/ICC
Fresher:- knowledge of DB/NW concept and good knowledge of OS.
• For Helpdesk:-knowledge of
Windows, MS Office, Internet Browsers, Adobe Acrobat etc.
• Responsible in providing
voice support to the clients and online technical resolution
• Basic technical knowledge of
PCs
• Knowledge of MS Outlook
troubleshooting, Internet and Networking
• Technical knowledge of
operating systems like Windows XP
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Desired candidate Profile and KeySkills Required
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Good Communication Skills
Immediate Joinees
Willing to Work in Night Shifts
Technical /
Networking/Infrastructure
No standing arrears
Good Communication Skills
BCA/B.Sc/B.Tech (CS, IT, ECE,
EEE, ENI) - 2012 Passed Outs Only
Percentage Cut-Off - 60%
throughout in academics
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Education
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BTech (ECE/CS/IT/E&I/EEE)
/BCA/ B.Sc (CS / IT / Mathematics / Statistics) as basic qualification
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Walkin Date and Time
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On 15th March 2013
(Friday)
From 10 AM to 4 PM
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Walkin Location
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Dehradun Institute of
Technology (DIT),
Mussourie-Diversion
Road,
Makkawala, Dehradun,
Uttarakhand - 248009
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Job Location
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Chennai
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Salary
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INR 1.5 to 2.0 LPA
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Contact Details
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HR
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Website
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http://www.hcltech.com
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Last Updated Date: March 08, 2013
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