IBM India - Pooled Off Campus 2013/201 Passout for the position of Tech
Support at Chennai (Tamil Nadu) at Saveetha Engineering College. IBM to recruit
Tech Support executives in Hyderabad, Bangalore and Chennai areas in field of
IT (Hardware, Networking, Tech Support) and the compensation is best in
Industry (2.10 Lakhs).
About
IBM:
IBM has been expanding its footprint in India - and has a
presence in over 200 cities and towns across the country - either directly or
through its strong business partner network. IBM India has clearly established
itself as one of the leaders in the Indian Information Technology (IT) Industry
- and continues to transform itself to align with global markets and
geographies to grow this leadership position.
Industry Type |
IT | Hardware | Networking | Tech Support |
; Designation |
Tech Support |
Job Description |
# The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. # Remote Infrastructure support delivery # Perform problem cause analysis # Resolve routine customer problem # Ability to Identify Opportunity and Implement Process Improvements # Has technical experience and skills in the areas of problem determination, creativity and analysis # Ability to meet a set of defined account agent productivity measurements |
Desired Profile |
# Ability to identify basic hardware parts and aware of basic hardware concepts # User level familiarity with at least one e-mail client - Outlook, Notes etc # Skilled in commercially standard software applications and major desktop operating systems # Awareness of basic networking concepts and technologies # Questioning skills /probing skills, as relevant to the issue and level of the caller |
KeySkills Required |
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting # Browser Support - Internet Explorer # Strong computer skills # Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN # Excellent oral and written communication skills # Excellent customer service orientation # Neutral accent |
Education |
# Graduate (10+2+3), BE/B.Tech, Post Graduates, Diploma Holders (10+2+3) # Batch - 2013/2014 Passed outs (with no backlogs) # Branch - BE/B.Tech/PG Any Branches Eligible |
Location |
Walk-In Location : Chennai, Tamilnadu Job Location(s) : Hyderabad / Bangalore |
Contact Details |
SAVEETHA
ENGINEERING COLLEGE - CHENNAI,
Chennai-Bangalore Highway - Next to Queens Land, Thandalam Chennai - 602105 |
How to apply:
Interested and Eligible candidates apply for this Job using the bellow link before expire.
Last Updated Date: November 24, 2014
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