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(Freshers) Cognizant Technology Solution (CTS) Hiring B Sc, BE, MCA Graduates As Associates

Cognizant Hiring B Sc, BE, MCA Graduates As Associate At India Location

Cognizant Company Profile
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 218,000 employees as of June 30, 2015, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

Industry Type ITES/BPO/KPO/Call Center
Designation Associate
Education B Sc, BE, MCA
Job Description
Stakeholder Management:

• Communication with Business users related to resolving queries, obtain clarifications and providing updates.
• Setup Business bridge calls to update status of Critical incidents / Outages.
• Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.

Service Management:
• Responsible for the project tasks assigned.
• Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.
• Manage queue effectively and allocate tasks to the team based on an allocation plan.

Service Tracking:
• Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).
• Conduct peer reviews and ensure quality of deliverables.

Service Execution:
• Comply to defined process during task execution (including problem management, KEDB management etc).

Knowledge Management:
• Contribute and participate proactively in knowledge sharing sessions.
• Provide complete KT to support teams before any production release.

People Management:
• Manage and mentor the mentees (team).
• Provide inputs for development of learning plan for the team.
• Act as a buddy for new hires.
• Shares recommendation towards Performance management and recognition of team members.

Contribution to Org Initiatives:
• Adhere to Organization policies and procedures.
• Participate in project and organization initiatives led by the Delivery leadership.
• Contribute new ideas and innovative approaches at work, including CSI themes.
• Collate data and provide inputs for reporting requirements.

Business Development and Customer Relationship Management:
• Participate in customer meetings and provide project updates.

Account Operations:
• Perform task estimation.
• guide the service analyst on estimation.
• Coordinate shift operations and logistics.

• Participate in audits as necessary.

How to apply:
Interested and Eligible candidates apply for this Job using the bellow link before expire.
Apply For This Job

Last Updated Date: October 10, 2015


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