(Freshers) Cognizant Technology Solution (CTS) Hiring B Sc, BE, MCA Graduates As Associates

Cognizant Hiring B Sc, BE, MCA Graduates As Associate At India Location

Cognizant Company Profile
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 218,000 employees as of June 30, 2015, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

Industry Type	ITES/BPO/KPO/Call Center
Designation	Associate
Education	B Sc, BE, MCA
Location	India
Job Description	Stakeholder Management: • Communication with Business users related to resolving queries, obtain clarifications and providing updates. • Setup Business bridge calls to update status of Critical incidents / Outages. • Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution. Service Management: • Responsible for the project tasks assigned. • Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure. • Manage queue effectively and allocate tasks to the team based on an allocation plan. Service Tracking: • Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc). • Conduct peer reviews and ensure quality of deliverables. Service Execution: • Comply to defined process during task execution (including problem management, KEDB management etc). Knowledge Management: • Contribute and participate proactively in knowledge sharing sessions. • Provide complete KT to support teams before any production release. People Management: • Manage and mentor the mentees (team). • Provide inputs for development of learning plan for the team. • Act as a buddy for new hires. • Shares recommendation towards Performance management and recognition of team members. Contribution to Org Initiatives: • Adhere to Organization policies and procedures. • Participate in project and organization initiatives led by the Delivery leadership. • Contribute new ideas and innovative approaches at work, including CSI themes. • Collate data and provide inputs for reporting requirements. Business Development and Customer Relationship Management: • Participate in customer meetings and provide project updates. Account Operations: • Perform task estimation. • guide the service analyst on estimation. • Coordinate shift operations and logistics. Audit: • Participate in audits as necessary.
Website	http://www.cognizant.com/