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HCL Technologies Ltd Freshers Walk-In for BE / B.Tech / BCA / B.Sc 2012 Passout Graduates on On 13th March 2013 (Wednesday)

HCL Technologies Ltd Freshers Walk-In for BE / B.Tech / BCA / B.Sc 2012 Passout Graduates on On 13th March 2013 (Wednesday)


HCL Technologies Company Profile
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.3 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)

HCL Technologies Ltd Freshers Walk-In for BE / B.Tech / BCA / B.Sc 2012 Passout Graduates on On 13th March 2013 (Wednesday)
Greetings from HCL Technologies Ltd. We are pleased to inform you that with regard to an opening for the position of 'Trainee'. Walk-In for Fresher (2012 Passed Outs Only) - BCA/B.Sc/B.Tech (CS, IT, ECE, EEE, ENI).

Industry Type
IT-Hardware & Networking
Designation
Trainee
Job Description and desired candidate profile
• Understanding of the Infrastructure Services Business (Knowledge of basic Networking and other technologies)
• Manage Customer escalations and providing technical resolutions
• Independent troubleshooting within SLA
• Adherence to standard operating procedures / work instructions
• Ensure quality of ticket closure and queue assignment
• Maintain track specific records and Vendor management
• Identify avenue for value adds and present value add summary
• Participate in Talent Management meetings - sharing and acquiring knowledge
• Update the knowledge base - Technically upgrade across versions of environment when required
• Participation in Monthly steering committee meetings (as required)
• Participate in monthly QA audits
• Monitoring and Management of various IT Infrastructure components
• First level of Troubleshooting based on Standard Operating Procedures
• Other tasks to complete SOPs based tasks
• Additionally: for DC Ops/ICC Fresher:- knowledge of DB/NW concept and good knowledge of OS.
• For Helpdesk:-knowledge of Windows, MS Office, Internet Browsers, Adobe Acrobat etc.
• Responsible in providing voice support to the clients and online technical resolution
• Basic technical knowledge of PCs
• Knowledge of MS Outlook troubleshooting, Internet and Networking
• Technical knowledge of operating systems like Windows XP
Desired candidate Profile and KeySkills Required
Good Communication Skills
Immediate Joinees
Willing to Work in Night Shifts
Technical / Networking/Infrastructure
No standing arrears
Good Communication Skills
BCA/B.Sc/B.Tech (CS, IT, ECE, EEE, ENI) - 2012 Passed Outs Only
Percentage Cut-Off - 60% throughout in academics
Experience
0 Years 2012 Passout
Education
BTech (ECE/CS/IT/E&I/EEE) /BCA/ B.Sc (CS / IT / Mathematics / Statistics) as basic qualification
Walkin Date and Time
On 13th March 2013 (Wednesday)
 From 10 AM to 4 PM
Walkin Location
K.M.E.A Engg College,
Kuzivelippady, Edathala,
Cochin – 683561
Job Location
Chennai
Salary
INR 1.5 to 2.0 LPA
Contact Details
HR
Website
http://www.hcltech.com

Last Updated Date: Monday, March 11, 2013

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